SmallBizGenius Analysis

Finaldraft receives overwhelmingly negative feedback regarding customer service and software bugs. Users report difficulty activating the software and unresolved technical issues.

Category Breakdown

Scores based on analysis of 4 recent reviews

Customer Service

1.0/10

Reviewers consistently criticize Finaldraft's customer service. They report long wait times, lack of response, and general incompetence in resolving issues, such as activation problems and bug reports.

4 reviews mention this

Software Bugs

1.0/10

Several reviewers mention significant software bugs that hinder their writing process. These include cursor disappearing and the software crashing, making it difficult to use the application effectively.

2 reviews mention this

Activation Issues

1.5/10

Users report difficulty activating the software after upgrading their laptops. They are often directed back and forth between Apple and Finaldraft without a resolution, leading to frustration and wasted time.

2 reviews mention this

Pros & Cons

Common Complaints

Terrible customer service with long response times Mentioned 4x
"Absolutely terrible customer service."
Significant software bugs that impede workflow Mentioned 2x
"Every version of Final Draft has had a tremendous number of bugs in it, but their newest version Final Draft 13 is the worst of all...including the cursor completely disappearing when trying to type."
Difficulty activating the software after upgrading devices Mentioned 2x
"I have upgraded my laptop and now I can't get the software to work."
Software crashes frequently Mentioned 1x
"It keeps crashing on me."

Common Questions About Finaldraft

Answers derived from customer review patterns

Is Finaldraft legit and trustworthy?

Based on the limited reviews available, Finaldraft's legitimacy is questionable due to significant customer service and technical issues. Users report difficulty activating the software and unresolved bugs, leading to frustration and lost productivity. The lack of responsiveness from customer support further erodes trust in the company. While the software itself may function, the overall experience appears unreliable, especially for time-sensitive projects.

Based on 4 reviews

Does Finaldraft have good customer service?

No, Finaldraft's customer service is consistently criticized in the available reviews. Users report extremely long wait times, lack of response, and general incompetence in resolving technical issues and activation problems. One user reported waiting almost three months for a response, while others were unable to get help activating their software after upgrading their devices. This poor customer service significantly impacts the user experience and makes it difficult to recommend Finaldraft.

Based on 4 reviews

Is Finaldraft worth it for small business?

Based on the negative reviews, Finaldraft may not be worth it for small businesses that rely on reliable software and responsive customer support. The reported software bugs and activation issues can lead to lost productivity and missed deadlines. The lack of timely customer support further exacerbates these problems, making it difficult for small businesses to resolve issues quickly. Alternative screenplay writing software with better support and stability may be a more suitable option.

Based on 4 reviews

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